Say hello to our new block for WordPress: The Feedback Button block!

As it’s a floating button, it stays in place when your site visitor scrolls. That means it’s always visible, and super easy for your users to reach out to you. To make sure it fits in with your site design, the button is fully customisable and can be placed in any corner of your site.

After clicking the button your site visitors can leave a message and share their email address so you can get back to them.

Read more on the blog

As it’s a floating button, it stays in place when your site visitor scrolls. That means it’s always visible, and super easy for your users to reach out to you. To make sure it fits in with your site design, the button is fully customisable and can be placed in any corner of your site.

After clicking the button your site visitors can leave a message and share their email address so you can get back to them.

Easy to add to any WordPress website

Adding the feedback button takes seconds. No code snippets, no complicated process – just search for ‘Feedback Button’ in your block library, add it to your page, and you’re done.

More than just feedback

We called it a Feedback button, but with just a few clicks you can make it your own. Change the button label, customize the form content, and you can ask your site visitors anything you’d like to learn, in any way that works for you.

Results are in

Whenever a user responds to your form, you can get an immediate email notification or even send your results in real time to other services like Google Sheets. And if you want to dig deeper, you can analyse your feedback on a dedicated results page, see the geolocation data of your respondents and much more.

Sounds good?

Start using the Feedback Button by adding the Gutenberg block to your WordPress post or page and gather some customer feedback that can make all the difference.

If your site is hosted on WordPress.com the block is already available in your editor. If it is hosted somewhere else please install or update the Crowdsignal Forms plugin that will add the Feedback Button to your block library.

Especially monitoring this progress over time is pretty hard. Most of us don’t have the time or resources to do research projects every month.

There is though one simple process and metric that can help us to get a sense for all the questions above. The Net Promoter Score.

It certainly doesn’t answer all the questions you’ll have, it’s just one question after all, but it is a great compass to tell you how people are experiencing your product, how loyal they are, and if there’s potential for growth.

We have built a Gutenberg block for you that makes it easier than ever to track your Net Promoter Score on WordPress.

What is the Net Promoter Score

The Net Promoter Score (NPS) has been a widely used business metric since the first time it received public attention in a Harvard Business Review article in 2003 by F. F. Reichheld. It is based on a single rating scale question:

“How likely is it that you would recommend this product to your friends or colleagues? ”

Customers can answer the question on a scale of 0 to 10.

The strength of the NPS approach is that it substitutes a single question for a complex customer satisfaction survey. A single question is a lot easier for your customers to answer and for your team to analyze. You can collect in a very simple way timely data that your team is able to act on immediately.

The NPS question is often combined with an open follow-up question. Your customer has the chance to add some context and more detailed feedback to their rating and give your team some “hands-on” feedback.

What does it measure?

The Net Promoter Score tries to measure customer loyalty and therefore also becomes a good indicator for potential growth. Please keep in mind that this metric is a just proxy for how well you are doing. It is just one question after all!

What is a good net promoter score? The absolute value of your score, like the first score you are measuring, is actually not important. Your score development over time is the important part! How does that score change over time? Are your customers happier with you this month? Or is there a down-trend?

How is the NPS calculated?

The actual formula for NPS is easy:
The responses to your rating scale question are segmented into three groups:

Customers that give you a 6 or below are Detractors, a score of 7 or 8 are Passives, and a 9 or 10 are Promoters.

In order to calculate your score, we subtract the percentage of detractors from the percentage of promoters. Therefore your score is a number that ranges from -100 to 100.

You might wonder now, what is a good score? As mentioned already above, it does not matter so much what your current score is, but much more how your score evolves over time.

There are some websites that try to benchmark the score for industries, but we are not sure how much this helps. There are many factors that impact the NPS score, a big impact factor is the context for where and when you measure it. As there is no way to know how other companies measured their score, it can be hard to compare scores to each other.

Analyze and track your progress

We provide an analytics dashboard with our block that automatically calculates the Net Promoter Score for you in real-time and allows you to monitor your score over time.

You can also filter your results by country and spot trends in particular regions.

How does the block work?

WordPress.com hosted sites can use the NPS block immediately. Just go into your editor and search for the “Measure NPS” block, or type “/nps”. If you have a self-hosted site, you only need to install the Crowdsignal-Forms plugin.

The moment you add the block, you are basically done. The design of the block is based on your site’s theme. You can still customize the styling of the block, or edit the questions, but that might not even be necessary.

To get the most out of your NPS data, it is important to show the question only to users that are already familiar with your service or product. You can configure the block to only show to repeat visitors. It’s more likely you will get feedback from someone who knows what they are talking about, and you can make sure new users are not interrupted during their first visit to your site.

After you publish the block go to the results page of the block and monitor your results.

By the way, did you know you also can get email notifications or a ping in your Slack channel any time you get an NPS rating? Just click on the little “connect” button on your results page.

“Could you please add a simple rating scale question to the survey?”

and

“We have multiple choice questions with 20 and more answer options, typing all these line by line is really annoying. How about copy/pasting them all at once?”

We have some good news for you. These features went live on our site in the last few weeks!

A Rating Scale Question

You will find this new rating scale question inside of your survey editor. It allows you to switch between a 5 scale and a 10 scale rating. Each label of your scale is customizable.

Read more on the blog

“Could you please add a simple rating scale question to the survey?”

and

“We have multiple choice questions with 20 and more answer options, typing all these line by line is really annoying. How about copy/pasting them all at once?”

We have some good news for you. These features went live on our site in the last few weeks!

A Rating Scale Question

You will find this new rating scale question inside of your survey editor. It allows you to switch between a 5 scale and a 10 scale rating. Each label of your scale is customizable.

Copy/Paste Answers to Multiple Choice Questions

Typing long lists is no fun. From now on, just copy your list of answer options, and then paste them into one of the answer options in the Crowdsignal editor. Done.

We hope these changes make your life a little easier. We value feedback and that brings us to the last bit of news we wanted to share with you:

We would like to encourage you to ask for more! What do you need? What are we missing? Please, don’t be shy and let us know. 

And to make this even easier we should have a place where we could have a conversation about all these potential Crowdsignal improvements. 

A Place for Everything Around Crowdsignal – Our Feedback P2

Say hello to our new Crowdsignal Feedback P2. 

What is this? It’s a place for you and other Crowdsignal users to get in contact with our team, learn about the latest Crowdsignal features and meet other people that try to ask better questions. Support queries should still go to the usual place to make sure you get a speedy response.

But wait, what is a P2? Glad you asked. P2 is a workspace tool created by our colleagues and friends from Automattic. It’s the main space our company with over 1,500 people runs on. Learn more about it here.

Please don’t be a stranger! Ask a question about Crowdsignal, post a feature request, point out something that could be done better or join an ongoing conversation. We are looking forward to meeting you there!

Sync and export the data you collect to another place —  in an application like Google Sheets, for instance — so you can study and find patterns within it, which will help you make informed decisions. 

Sometimes it’s all about getting notifications to act on feedback in a timely manner, especially in cases like a harsh complaint or an inquiry about a business partnership. Let’s find out how this all works with Crowdsignal.

Why is this useful?

You want to have full control over your collected data. Two important steps to gather and make sense of your data are real-time notifications of incoming responses and automatically syncing this feedback with an application like Google Sheets. Luckily, you can do both without writing any code! 

Let’s build it:

For this tutorial, imagine you’re the owner of a yoga studio, and you want to know what members think about the new instructor you hired. In a survey, ask them for a rating, as well as general feedback on their flow and teaching style. 

1

Create a new survey on Crowdsignal, and enter a few questions. Don’t forget to select the Style tab to customize your survey.

2

Before you share your survey, you’ll need to set up email notifications. 
Go to the Results tab of your survey and click on Connect in the top right menu.
In the popup window,  select Enable Email Notifications.

3

Where do you want to be notified? In the To field, add the email address that will receive these notifications. 
While optional, you can also customize the subject line and content of the email with different shortcodes:

• [response_id]
• [title]
• [response_location]
• [response_create_time]
• [response answer=”x”] (where x is the question number).

If you’re not ready to use shortcodes today, that’s fine! You can learn more about customizing your email content another time.

Click the Update Settings button, and you’re all set.

An extra tip: If you and your team use a communication tool like Slack throughout the day, you can even import emails into the service. In other words, you can forward these email notifications into a Slack channel and read incoming Crowdsignal responses even faster! Learn more about sending email to Slack.

4

Now that your email notifications are set up, let’s sync feedback results with Google Sheets.
While you were in the Connect tab, you may have already noticed the option to Connect Google Sheets.

After selecting this option, you will see a Connect with Google button. 

5

Clicking this button will start the standard Google authentication process.

Choose and sign into your Google account and click Allow to give access to connect the account to Crowdsignal.

6

Once your account is connected, check the box to the left of Connect Google Sheets to start syncing your data.

7

When you check the box, Crowdsignal will sync your responses,  and you will see a button that links to your Google Sheets file.

From now on, each time a new response comes in, it will also appear moments later in a new data row in your Google Sheets file. 

It’s a little bit like magic, isn’t it? Try it yourself!

Having multiple questions on one page sometimes can be efficient or important for the structure of a survey, but this comes with a big downside: It can feel overwhelming! A long list of questions on a never-ending page feels daunting.

In contrast, our single question per page survey presents just one question at a time, offering a much simpler experience.

Why is this useful?

Going through a survey that presents questions one at a time feels a bit like flipping through a slideshow. It feels less overwhelming. You can focus on one question at a time with no distractions, and move forward one page with every answered question. Every click feels like progress is being made and in some way satisfying.

The single question mode is especially useful if you want to embed your survey inside a page. Similar to an embedded video, the survey occupies just a small window on your page. And even if your survey is long, it won’t break the content structure of your page. Readers that may not be interested in the survey also don’t need to scroll endlessly to skip to the next section of your page.

This is what an embedded survey looks like in WordPress:

Let’s build it:

Create a single question per page survey and embed it into your website in just four simple steps:

1

Create a new survey, and choose Single in the top left of the survey editor, which activates the single question per page mode.

Then add as many questions or form blocks as you wish.

2

Go to the Style tab and select a survey theme. Then, click on Options, where you can  customize the page transition animation and enable the progress indicator.

3

Now we are ready to embed the survey. Click on the Share button, then choose the Embed tab in the popup window.

You can embed a survey into your site in several different ways. If you have a WordPress site, simply copy the shortcode under the WordPress section into your clipboard and switch over to your site’s WordPress editor.

4

In your WordPress editor, open up the page, post, or area on your site where you want to embed the survey, and paste the shortcode. Preview or publish it and your embedded survey will appear. 

That’s it! Now it’s your turn. Give it a try!

In other words, the Applause block encourages repeated positive feedback, and is an easy, light-hearted way to take reader engagement to a new level.

Read more on the blog

It is a simpler and more playful version of the Voting block. The main difference is that your readers can only give positive feedback with the Applause block, it allows them to show how excited they really are by making as much noise as they want! In other words, the Applause block encourages repeated positive feedback, and is an easy, light-hearted way to take reader engagement to a new level.

In your results area, you can analyze your stats: did all of your claps come from your best friend, or did you reach a broader audience?

As always, you can customize this block so it works for you and your site. The block currently comes in three different sizes and can be customized with button styling, including options for a border, border radius, and customized colors. By default, it has no border.

If you are a WordPress.com user, the block is already in your block library. You’ll find it if you search for “Applause”, or select the Paragraph block and then type /applause. If you have a self-hosted WordPress site, please install our Crowdsignal Forms plugin.

We hope you have fun with this new block! Let us know what you think about it, and if you have an idea for a new block you’d love to see, please contact us. Thanks!

That’s what we thought! Say hello to our new Voting Block.

It’s a simple block that adds two voting buttons, thumbs up and thumbs down to your post wherever you want to place them. If you only care about upvotes, that’s fine; removing the ‘thumbs down’ button is easy.

Customize the block in different sizes and colors, with or without a border, and with or without a visible vote counter. Make the block your own.

Read more on the blog